Integrating Gladly with PDQ

This article explains how to connect Gladly with PDQ so PDQ can create and manage tasks directly in Gladly.

January 29, 2026

Overview

The Gladly integration allows PDQ to create tasks in a designated Gladly inbox using a Gladly API token. Once connected, activating recipes in PDQ will automatically trigger task creation in Gladly based on your workflows.

Before You Begin_

Make sure you have the following before starting:

• Admin or appropriate permissions in Gladly to create API tokens
• Access to PDQ Settings and Integrations
• An existing Gladly user email to associate with the integration

Step 1: Create a Gladly Inbox for PDQ Tasks

Create (or choose) a Gladly inbox that will be used specifically for tasks created by PDQ. This inbox will receive all PDQ-generated tasks and helps keep them organized and easy to manage.

Step 2: Create a Gladly API Token

1. Select an existing Gladly user email that will be used for the PDQ integration.
2. Generate an API token for that user by following Gladly’s documentation: Creating API Tokens
3. Copy and save the API token—you’ll need it when connecting Gladly in PDQ.

Note: The permissions of the API token are tied to the Gladly user selected. Ensure this user has access to the inbox created in Step 1.

Step 3: Connect Gladly in PDQ

1. Log into PDQ and navigate to Settings → Integrations:

2. Locate Gladly in the list of available integrations.

3. Click Connect.

4. Enter the credentials (Gladly Subdomain, Agent Email, API Token)

5. Select the Gladly inbox created earlier.

6. Click Finish to complete the setup.

Once connected, PDQ will be authorized to create tasks in Gladly.

Step 4: Activate Recipes

After the integration is connected, enable the relevant recipes in PDQ. Recipes control when and how tasks are created in Gladly. Once recipes are active, PDQ will begin sending tasks to the selected Gladly inbox.

Troubleshooting_

Tasks are not appearing in Gladly:

• Confirm the correct inbox was selected during setup
• Verify the API token is active and has the correct permissions
• Ensure the associated Gladly user has access to the inbox
• Check that at least one recipe is enabled in PDQ

Additional Resources

• Gladly API Documentation:
Gladly API Documentation