# Integrating Gladly with PDQ

This article explains how to connect Gladly with PDQ so PDQ can create and manage tasks directly in Gladly.

January 29, 2026

## Overview

The Gladly integration allows PDQ to create tasks in a designated Gladly inbox using a Gladly API token. Once connected, activating recipes in PDQ will automatically trigger task creation in Gladly based on your workflows.

## Before You Begin_
Make sure you have the following before starting:

- Admin or appropriate permissions in **Gladly** to create API tokens
- Access to **PDQ Settings** and Integrations
- An existing Gladly user email to associate with the integration

## Step 1: Create a Gladly Inbox for PDQ Tasks
Create (or choose) a Gladly inbox that will be used specifically for tasks created by PDQ. This inbox will receive all PDQ-generated tasks and helps keep them organized and easy to manage.

## Step 2: Create a Gladly API Token
1. Select an **existing Gladly user email** that will be used for the PDQ integration.
2. Generate an API token for that user by following Gladly’s documentation:
   [Creating API Tokens](https://developer.gladly.com/rest/#section/Getting-Started/Creating-API-Tokens)
3. Copy and save the API token—you’ll need it when connecting Gladly in PDQ.

**Note:** The permissions of the API token are tied to the Gladly user selected. Ensure this user has access to the inbox created in Step 1.

## Step 3: Connect Gladly in PDQ
1. Log into PDQ and navigate to **Settings → Integrations**:
   
   
2. Locate **Gladly** in the list of available integrations.
3. Click **Connect**.
   
   
4. Enter the credentials (Gladly Subdomain, Agent Email, API Token)
5. Select the Gladly inbox created earlier.
6. Click **Finish** to complete the setup.

Once connected, PDQ will be authorized to create tasks in Gladly.

## Step 4: Activate Recipes
After the integration is connected, enable the relevant **recipes** in PDQ. Recipes control when and how tasks are created in Gladly. Once recipes are active, PDQ will begin sending tasks to the selected Gladly inbox.

## Troubleshooting_
**Tasks are not appearing in Gladly:**
- Confirm the correct inbox was selected during setup
- Verify the API token is active and has the correct permissions
- Ensure the associated Gladly user has access to the inbox
- Check that at least one recipe is enabled in PDQ

## Additional Resources
• Gladly API Documentation:  
   [Gladly API Documentation](https://developer.gladly.com/rest/)